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This email received by one of our ex-students illustrates how important customer care is to a photographer’s business.  The photography must be good but customer care is even more important.
This appointment was from an Activity Superstore customer:

“When we first visited Mark he was unknown to us and we were using a special offer voucher. We choose his studio because it was near to home. Our intention was to get a family picture with our one year old daughter. Although, when we arrived at the studio she was in no mood to be still and photogenic! Despite this, due to Mark’s manner and professionalism, we do have some lovely shots capturing her cheekiness including a picture of all of us together. We couldn’t choose just one so ended up with a set of three and two more bookings for other members of our family as Christmas gifts. He really listened to what we wanted and was happy to change plans and persevere with a one year old who could not sit or stand still. We highly recommend this studio and am looking forward to our next two visits with family.”

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Andrew Coe

Andrew Coe is great grandson of Albert Edward Coe who founded the Coe photography businesses 150 years ago. He is recognised as one of the leading teachers of wedding and portrait photography in the UK having been commissioned by City & Guilds to write the first module for the Higher National NVQ Diploma in Portrait in this field. He has also been commissioned to give seminars in New York, Las Vegas, Madrid, Cologne and many other international venues. He owns the franchise for the largest group of wedding and portrait studios in the UK which has photography contracts with many national retailers and other major brand names. He founded the first chain of one hour mini labs in the UK (all with wedding and portrait studios attached), the largest advertising and commercial studio in East Anglia, a leading professional colour lab and has trained more people to become full time photographers than anyone else in the UK.

Andrew Coe

Andrew Coe is great grandson of Albert Edward Coe who founded the Coe photography businesses 150 years ago. He is recognised as one of the leading teachers of wedding and portrait photography in the UK having been commissioned by City & Guilds to write the first module for the Higher National NVQ Diploma in Portrait in this field. He has also been commissioned to give seminars in New York, Las Vegas, Madrid, Cologne and many other international venues. He owns the franchise for the largest group of wedding and portrait studios in the UK which has photography contracts with many national retailers and other major brand names. He founded the first chain of one hour mini labs in the UK (all with wedding and portrait studios attached), the largest advertising and commercial studio in East Anglia, a leading professional colour lab and has trained more people to become full time photographers than anyone else in the UK.

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